場(chǎng)景一：客戶初次詢盤，要求報(bào)價(jià)
客戶消息：
低情商回復(fù)：
“Here is our price list. All products have CE.”
高情商回復(fù)：
“Hi [客戶名],
場(chǎng)景二：客戶抱怨價(jià)格過高
客戶消息：
“Your price is 20% higher than Supplier A. Can you match their offer?”
低情商回復(fù)：
“Our quality is better.”
高情商回復(fù)：
“I completely understand your concern about the 20% price difference. As you value both cost and reliability, let me explain why our clients choose us despite higher initial costs:
場(chǎng)景三：客戶拖延樣品確認(rèn)
客戶消息：
“We received the sample but need more time to test.”
低情商回復(fù)：
“When can you confirm?”
高情商回復(fù)：
“Thanks for the update, [客戶名]!
場(chǎng)景四：客戶質(zhì)疑交期延遲
客戶消息：
“The shipment is delayed again! This is unacceptable.”
低情商回復(fù)：
“SO sorry！The factory had issues.”
高情商回復(fù)：
“Dear [客戶名], I sincerely apologize for the inconvenience caused by the delayed shipment.
場(chǎng)景五：客戶已讀不回
適用話術(shù)模板：
“Hi [客戶名], I noticed you reviewed my proposal about [客戶需求關(guān)鍵詞，如OEM packaging solutions].
場(chǎng)景六：客戶索要非常規(guī)的折扣
客戶消息：
“Give me 30% discount or I’ll go to another supplier.”
高情商回復(fù)：
“I appreciate your frankness about seeking a 30% cost reduction. While our standard margin doesn’t allow such a discount, here’s an alternative proposal:
場(chǎng)景七：促成長(zhǎng)期合作
適用話術(shù)模板：
“Hi [客戶名], during our last discussion you mentioned [客戶目標(biāo)，如expanding to South American markets].
核心心法總結(jié)：
